Unsolved Withdraw money without permission
-
Hello, I was using the free account of your site and now the money has been deducted from my account. This is despite the fact that I did not need this account and had canceled the automatic withdrawal.
What should I do to get my money back? -
@housinosop Reach out to Moz's customer support team directly. You can usually contact them via email, a contact form on their website, or through their customer support hotline. Explain the situation clearly:
-
@housinosop Hi,
Please reach out to our support team at help@moz.com or via our contact form and one of our team will be able to assist you. Cheers!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Moz Q&A is closing, December 12th 2024
After more than 13 years, and tens of thousands of questions, we’re finally closing Moz Q&A. Whilst we’re not completely removing the content - many posts will still be possible to view - we’re locking both new posts and new replies. Why? The truth is that the conversation has moved elsewhere. Sites like Twitter, Reddit, and more recently BlueSky and LinkedIn, have largely replaced specialist forums. At the same time, the challenge of moderating a platform like this has become more difficult, and of course, we’re SEOs, and the sheer quantity of new pages generated, often by malicious actors, has its challenges in terms of what it does to the profile of our site. Forums are still an opportunity for many sites, in SEO and more broadly, but the calculus no longer works for Moz. Where can I ask my question instead? If you’re a customer or currently evaluating a free trial, you can reach out directly with questions about the product to our customer support team here. If you want to learn more about SEO, you can check our learning resources here, and we also offer the Moz Academy. If you just want to hang out, you can also still find us on X, BlueSky, or LinkedIn. Thank you We’re grateful to everyone who has contributed to Moz Q&A over the years. It’s been a blast, and we hope this isn’t the last time we’ll see you here on the Moz site.
Moz News | | Tom.Capper1 -
Seeking Advice: Strategies to Boost Rankings and Moz DA/DR
Hey Moz Community, I'm seeking guidance on optimizing the rankings and increasing Moz Domain Authority (DA) and Domain Rating (DR) for my websites, www.fastlanddeals.com and www.fastlandoffer.com, especially in light of the recent Google March 2024 Core Update. What strategies and tactics do you recommend for navigating these changes effectively and enhancing the overall visibility and authority of these domains?
Community | | FredericoSeo0 -
Unsolved Keywords No Data
I was searching keywords for my new blog post and suddenly Moz stopped showing KD of keywords.
Keyword Explorer | | erozgaar50 -
Hi please help me process the refund. The money that was charge is for my mom's heart operation.
How do we process the refund for an account that has never been used. Please please help us.
Product Support | | Dugard-Property0 -
Cancelling without loosing data
Hello, Is it possible to cancel my Moz pro account for a few months without loosing the data and then reopen it a few months from now. Thank you,
Product Support | | seoanalytics0 -
Moz took money from my account?!
I signed up for a free trial and had to add my card details. Now Moz just took money from my account without permissions. This is a warning to everyone signing up for trial. I want my money back!!! This is not right.
Product Support | | cjhswe810 -
Our client changed their domain name. Can we replace without losing the data for the old domain in MOZ ? We are at our campaign limit would the old domain count as a campaign?
Our client changed their domain name. Can we replace it without the new domain without losing the data for the old domain in MOZ ? We are at our campaign limit would the old domain count as a campaign?
Product Support | | ThomasCenterInc1 -
I have been not using MOZ, my log in can give details,and i was charged for plan of 149$.please refund my money.never did used any tool,it s all inactive .
i have been not using MOZ, my log in can give details,and i was charged for plan of 149$.please refund my money.never did used any tool,it s all inactive .
Product Support | | rush70720