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Unanswered Questions

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  • Unsolved

    schema markup schema local seo technical seo

    Hello! I've been having a hard time finding an answer to this specific question so I figured I'd drop it here. I always add custom LocalBusiness markup to clients' homepages, but sometimes the client's website provider will include their own automated LocalBusiness markup. The codes I create often include more information. Assuming the website provider is unwilling to remove their markup, is it a bad idea to include my code as well? It seems like it could potentially be read as spammy by Google. Do the pros of having more detailed markup outweigh that potential negative impact?

    Local Website Optimization | | GoogleAlgoServant
    0
  • Unsolved

    crawl errors 403 errors url issue fix error help

    A bit at a loss here. I ran a URL crawl report at the end of January on a website( https://www.welchforbes.com/ ). There were no major critical issues at the time. No updates were made on the website (that I'm aware of), but after running another crawl on March 14, the report was short about 90 pages on the site and suddenly had a ton of 403 errors. I ran a crawl again on March 15 to check if there was perhaps a discrepancy, and the report crawled even fewer pages and had completely different results again. Is there a reason the results are differing from report to report? Is there something about the reports that I'm not understanding or is there a serious issue within the website that needs to be addressed? Jan. 28 results:
    Screen Shot 2022-03-16 at 3.00.52 PM.png March 14 results:
    Screen Shot 2022-03-15 at 10.31.22 AM.png March 15 results:
    Screen Shot 2022-03-15 at 4.06.42 PM.png

    Reporting & Analytics | | OliviaKantyka
    0
  • Unsolved

    api

    Hi everyone, I'm trying to retrieve data for a specific URL using the Moz API, specifically the data.site.metrics.fetch method. The URL I'm querying is: https://www.fiftyfiveandfive.com/ai-agents-marketings-new-means-of-production When I make the API request, I receive the following 404 error: { "id": "unique-id-testing", "jsonrpc": "2.0", "error": { "code": -32655, "status": 404, "data": { "key": "site_query.query", "value": "https://www.fiftyfiveandfive.com/ai-agents-marketings-new-means-of-production" }, "message": "That query was not found." } } However, when I check the URL in Moz Link Explorer, I can see that the page has a Page Authority of 23 and a Domain Authority of 36, but no backlinks or ranking keywords. What I'm Trying to Achieve:
    I’m attempting to retrieve metrics for this page via the API, but it seems like the API does not recognise the URL, even though it’s visible in Link Explorer. Questions: Why does the API return "Query Not Found" for a URL that is indexed in Link Explorer? Is there a way to request Moz to crawl or re-crawl this URL to ensure it's accessible via the API? Are there any additional criteria the API requires (e.g., backlinks, ranking keywords) before it recognises a URL? Additional Info: I’ve verified that my robots.txt file allows all bots, including Rogerbot. list itemThe page is included in the sitemap, and the URL is accessible without any restrictions. list itemI’d appreciate any insights on how to resolve this issue or steps to take so that the Moz API can retrieve data for this URL.

    API | | Chris_Wright1664
    0
  • Unsolved

    users moz local

    I want to add multiple users to one location (more than 1 person needs access to view the account). Can this be done? If so, how do I add more emails? Thanks!

    Moz Local | | GolfCave_Clark
    1

  • seo gmb googlebusiness googlebusinessprofile

    Hi all! I have a question. I have a client who is a lawyer and has a personal listing (https://g.page/r/CWGdWgRIQVgVEBM/). The listing has around 70 reviews. However, they also have a listing for their office which is Nowlan Law (https://g.page/r/CVv3Q-QkQf8tEBM/). This one only has 28 reviews. That said, the client wants to change the name of the Steve Caya listing with the great reviews to Nowlan Law so the firm can benefit from the greater number of positive reviews. Everything I see discourages it. Thoughts? Goal is to benefit from Nowlan Law's reviews.

    Community | | simplydonetech
    0

  • google my business google penalty

    I've had problems with one of our eight branch locations when I connected GMB to Moz Local about a year ago. The location was suspended for being a duplicate. I would like to sever the connection so I could keep Moz Local live but at least temporarily delete the suspended Google My Business. Also, if you might have any guides or tutorials on performing this task it would be greatly appreciated. Thanks.

    Local Listings | | gallowaywebteam
    0

  • moz pro url issue shopify

    Hi everyone, I have a question regarding broken URL links on my website. Late last year I move my site from an old platform to Shopify, and now have broken URL links giving out 4xx errors. When I look at Moz Pro>Campaigns>Insights>links, I can see the top broken URL links, however there is a difference if copy & paste URL directly from Moz Pro and by Export CSV file. For example below, If I copy and paste links direct from Moz Pro, it has the “http://” in front as below: http://www.thehairhub.com.au/WebRoot/ecshared01/Shops/thehairhub/57F3/1D8F/D244/C675/E27D/AC10/003F/35AD/manic-panic-colours.jpg But when I export the list of links as an CSV file, the http:// is removed. www.thehairhub.com.au/WebRoot/ecshared01/Shops/thehairhub/57F3/1D8F/D244/C675/E27D/AC10/003F/35AD/manic-panic-colours.jpg Another Example below: By copy & paste URL direct from Moz Pro
    http://thehairhub.com.au/Shop-Brands/Vitafive-CPR/CPR-Rescue By export CSV file.
    thehairhub.com.au/Shop-Brands/Vitafive-CPR/CPR-Rescue Which one do I use to enter into the “Redirect From” field in Shopify URL Redirects? Do I need to have the http:// in front of the URL? Or is it not required for redirects to work? Kind Regards, John Wall
    The Hair Hub

    Technical SEO | | johnwall
    0

  • apple

    CMS is shuffling our ranking on daily basis for our website: sibeshargh.com , which is annoying. Almost on daily basis, in evening

    Technical SEO | | bryanvalentin
    0
  • Unsolved

    hreflang

    Hello everyone, We've been migrating every couple months to get everything under Previous migrations went off without a hitch, and hreflang tags were successfully identified. Google claims that it detects no hreflang tags in this new UK migration (completed one month ago). We use hreflang tags in our sitemap and have had no issues so far. What do you think is going on? I greatly value your advice and assistance.

    Keyword Explorer | | Jsuaii234
    0

  • moz local moz moz community points

    Hey Moz Community, I'm seeking guidance on optimizing the rankings and increasing Moz Domain Authority (DA) and Domain Rating (DR) for my websites, www.fastlanddeals.com and www.fastlandoffer.com, especially in light of the recent Google March 2024 Core Update. What strategies and tactics do you recommend for navigating these changes effectively and enhancing the overall visibility and authority of these domains?

    Community | | FredericoSeo
    0
  • Unsolved

    google analytics api

    Dopes MOZ have anything like this? https://www.semrush.com/features/google-data-studio-connector/

    Product Support | | WebMarkets
    0
  • Unsolved This question is deleted!

    0

  • best practice duplicated content

    Riddle me this.. best practice to manage Programme page (i.e 'Software Engineering') Has employer audience (cta - Onboard for staff) Has candidate audience (cta - create profile) From a conversion standpoint it makes much more sense to have these TWO pages here. One for each audience, even if much of the content is different. In this scenario, what is the best practice from an SEO standpoint?

    SEO Tactics | | WSatters
    0

  • redirect migration technical seo

    Hi I'm trying to wrap my head around the best approach for migrating our website. We're migrating from our example.com (joomla) site to our existing store.example.com (shopify) site... with the plan to finish the redirects/migration then remove the subdomain from shopify and use example.com moving forward. I've never done this and asking here to see if any harm will come from re-directing example.com URLs to store.example.com URL's then changing the store.example.com URL's to example.com. Right now my plan would run like this: redirect example.com URL's to store.example.com remove subdomain on store.example.com use example.com moving forward. wonder what happens next? Is there going to be any issues here, possible harm to the URL's?

    Technical SEO | | Minarets
    0
  • Unsolved

    q&a question

    Are questions I ask only visible to me or everyone using MOZ? Can I make my question not be public to anyone and only to people under my company account?

    Product Support | | amandale
    0
  • Unsolved

    roger-bot crawl error

    Hi, We're trying to get MOZ to crawl our site, but when we Create Your Campaign we get the error:
    Ooops. Our crawlers are unable to access that URL - please check to make sure it is correct. If the issue persists, check out this article for further help. robot.txt is fine and we actually see cloudflare is blocking it with block fight mode. We've added in some rules to allow rogerbot but these seem to be getting ignored. If we use a robot.txt test tool (https://technicalseo.com/tools/robots-txt/) with rogerbot as the user agent this get through fine and we can see our rule has allowed it. When viewing the cloudflare activity log (attached) it seems the Create Your Campaign is trying to crawl the site with the user agent as simply set as rogerbot 1.2 but the robot.txt testing tool uses the full user agent string rogerbot/1.0 (http://moz.com/help/pro/what-is-rogerbot-, rogerbot-crawler+shiny@moz.com) albeit it's version 1.0. So seems as if cloudflare doesn't like the simple user agent. So is it correct the when MOZ is trying to crawl the site it uses the simple string of just rogerbot 1.2 now ? Thanks
    Ben Cloudflare activity log, showing differences in user agent strings
    2022-07-01_13-05-59.png

    Moz Pro | | BB_NPG
    0
  • Unsolved

    moz pro

    None of my campaigns with moz appear to be showing any data for a few weeks now. Any ideas?

    Moz Pro | | dmccarthy
    1

  • seo

    To be frank I have spent 2 years trying to get Propress.com.au on the first page of Google and it just won't happen. I've written articles to get links, checked your platform for page issues and corrected where needed, improved speed of the site and posted articles on the site. But still it sits at about #50. What am I missing?

    Technical SEO | | Anne231
    0

  • navigation site crawl page rank local seo

    I have a client that is a national brand with 400+ local brick and mortar businesses. Like any site, you navigate to “find a location” and then click on the business location closest to you. I’m going to call these local businesses “subsites”. When you’re on the subsite, the global navigation goes away, and the new subsite navigation replaces it. The subsite navigation does not link back up to the main global navigation (except for the homepage when you click on logo).
    I’ll try to give you a simple visual: Structure of global navigation:
    -Domain.com/service1 (high volume KW)
    -Domain.com/service2(high volume KW)
    -Domain.com/service3(high volume KW)
    Once you go to the subsite of Dallas, TX, the navigation changes to:
    -domain.com/location/tx/dallas/service1 (same service as above but localized)
    -domain.com/location/tx/dallas/service2 (same service as above but localized)
    -domain.com/location/tx/dallas/service3 (same service as above but localized) I told my client that because the subsite does not link back up to the national pages of the site, the page rank does not get to recirculate through the website. Once the page rank is passed down to the subsites, it just recirculates within the subsite like it is its own little website on a website.
    I believe this is causing a lot of problems with the ranking of the national pages because there are 400+ subsites (with 15 service pages = ~6,000 pages) that don’t let the pagerank flow back up to the main global navigation, recirculating the PR throughout the website.
    It is a big ask for the client to change their website navigation without proof that this is happening. So that is what I’m looking for. Has anyone had this problem before or can point me to something to show to my client that we need to keep that global navigation on the subsites?

    Technical SEO | | RiseSEO
    0
  • Unsolved

    service based website

    What is the best solution using Moz Local for a Service Area Business?

    Moz Local | | smartlocaldenver
    0
  • Unsolved

    accountdeleted support moz pro

    I've just got our account live again after the old payment card had expired. Now I'm back in the account I don't see my old set up and all the site / keywords I've previously had set up. Can you help?

    Moz Pro | | Paul_Coupe
    0
  • Unsolved

    error access denied help

    Hi all,
    I am a bit at my wits end trying to get some acknowledgement from MOZ. Have had no replies, no ticket auto-replies, no updates on any of the messages I have sent via the Moz Help Form on the website. Literally nothing. I wanted to avoid having to post publicly, but does anyone know how to raise a "technical problem" ticket with MOZ? help@moz.com never replies and the Help Form doesn't generate any kind of ticket. From our main office we get an "Access denied" Error (via Cloudflare) specifically for the Moz Community area. This happened to us in February of this year and has been happening again all through May. After testing ourselves with our IT, we determine that MOZ's Cloudflare account has incorrectly blocked the dedicated IP address specific to the internet connection at our head office. This means that none of our Moz User accounts can access anything related to the Community area in our account when working at the studio. We can only do so when working remotely (ie. some other IP address). This is incredibly frustrating, particularly as we've been on a proper paid MOZ account for many years. And I have sent numerous email requests, messages via the Form, etc., and have never heard back from anyone at all. The problem has been on-going for some time and I guess it is my fault because I tried to politely wait a fair amount of time between each follow-up. Only to realize that, actually, I don't think anyone is monitoring help@moz.com or even the Form submissions, or are even looking into the issue for me. Am hoping this message is seen by someone at Moz so they can let me know what is going on please? Guys..... c'mon.....

    Product Support | | DanielDL
    0
  • Unsolved

    structured data breadcrumblist breadcrumbs

    Hello, I would like to update the google search rich results for our website using breadcrumblist structured data. I followed google guidelines on how to get this done and even tested it using the Rich Results test but non of the changes I made show up in google search.
    Is anyone able to provide assistance with this process?

    Technical SEO | | GlobalDentalShop
    0

  • local seo

    We find 404 pages on our company website using Screaming Frog SEO tool. it's important to fix these 404 errors, a web designer can normally help.

    Web Design | | sarahwalsh
    0
  • Unsolved

    matrix

    Hello We are going through the exercise of keyword matrix and want to know if we can get someone to listen in for 5-10 min to make sure we are on the right track. Thank you - Brad

    Product Support | | B2daGz
    0
  • This question is deleted!

    0

  • same content two domains rebrand migration

    Odd situation I'm hoping some folks may have insight on. We have a product site and an educational site (two entirely separate domains). The educational site has: Existed for longer (24 years vs 13). Currently ranks for far more keywords and drives more traffic. Is an entirely separate brand from the product. Has historically driven sales to the product site (through email and onsite ads) but that channel has diminished over time. The product site Also has educational resources Is a more recognizable brand When prioritized resources here often drive far more revenue The Challenge
    Both sites cover very similar topics, making prioritization challenging and splits our topical focus. We are considering making the educational site our sole place for resources, migrating content from the product site, and rebranding the site to line up more closely with the product. Basically retain the domain, make it our sole focus for updates and new content, but align it with the strength of our more recognizable product. The Questions Does anyone have any experience with this type of rebrand where a separate domain is retained? Are we risking the loss of branded search queries in the process or some other risk? While potentially risking ranking/traffic loss would it make more sense to migrate all valuable content to the product site instead? Sorry for the long-winded questions here and appreciate any thoughts/ideas!

    Branding | | pasware
    0
  • Unsolved

    cancelation

    Hello, I need to cancel my account, how do I do that?

    Product Support | | heelo
    0
  • Unsolved

    redirect former site

    Hello, After 2 months of starting a new service with a new domain name and a rather flat curve, I decided to invest in auditing tools. To my surprise, when analyzing links with 'Link Explorer', I got the following warning : "You entered the URL crapahute.com which redirects to www.krapahute.com. Click here to analyze www.krapahute.com instead."... So I understand I bought a domain name that was previously in use, 8 years ago. And logically, when they moved from crapahute.com to krapahute.com, the former site owners set a (probably 401) redirect between their former name and their new one. Probably that in the last 8 years they dropped crapahute.com since I was able to buy the domain name last year. I can't understand the warning I'm receiving. since I thought this redirect would become inactive when they dropped the domain name. On the contrary, if I analyze the backlinks to krapahute.com I can indeed see : crapahute.com [no anchor text] 3 2 0 --
    redirect More Info
    Date first seen - Date lost - Link target
    2016-09-05 - N/A - www.krapahute.com So my question is : where is this warning coming from ? I performed some nslookup and dig on my domain and their's just to find out that every thing seems to look normal. Meanwhile, if I type "crapahute" in Google (and most other search engines), my site arrives in 12th page (!), and if I type "crapahute.com", the site "krapahute.com" appears first. Thank you for those reading up to that point ! Any hint on what could cause this ? Should I change of domain name ? Thank you !

    Link Explorer | | x_all
    0
  • Unsolved

    trial beginner features question

    If you had to prioritize Moz features for those just getting started, what would be your top three? I have my own thoughts here, but I am keen to hear what other Mozers believe.

    Getting Started | | CAYK
    0
  • Unsolved

    local seo

    As we all know, an important part of local SEO, is building business citations. However, we are interested at our white hat SEO Agency, how many business citations do you build for each of your clients?

    Moz Local | | sarahwalsh
    0
  • Unsolved

    missingfeature

    I'm trying to use it during SEO training over here and the KW button goes to a "Get Page Optimization Score with MozBar Premium - Try Free", with a link that takes you to: https://hsinfo.moz.com/mozpro/mozbar/lander?utm_medium=cpc&utm_source=google&utm_campaign=Brand | NA&utm_adgroup=Brand - MozBar&utm_term=mozbar&gclid=CjwKCAjwxOCRBhA8EiwA0X8hi4Tx1YaOVwzWZaCGmzmYdBO4JEON8YlRMw52stp2AyfEBbH4uWDnARoCum0QAvD_BwE? Didn't this used to accept keywords and allow keyword checking? My training materials have the KW button behaving like this: [1] Do Keyword Research in MozBar.
    1. Click the icon with KW and a magnifying glass.
    2. Enter a term related to your subject. For example, "cyber security".
    There is a section telling you the keyword score, the relevancy to your page, and giving you optimizations that you can make to the page regarding this term.... Thus, I feel sure KW had useful and free features and not a button for a trial and paid Moz Bar Premium account. What is the pricing for this feature now? Or am I missing something? Thanks,
    Tracy!

    Moz Bar | | EricaJorgensen
    0
  • Unsolved

    crawl error

    Hi Moz crawler keep failing on my site with the error showing : Our crawler was banned by a page on your site, either through your robots.txt, the X-Robots-Tag HTTP header, or the meta robots tag. I'm not sure what am I missing out.. this is my robots.txt.. i don't think Im missing anything else.. https://www.wearefutureheads.com/robots.txt can the support team help ?

    Moz Pro | | teikh
    0
  • Unsolved

    image alt tag reporting monitoring site crawl

    We had a client come to us and let us know another vendor had notified them that many of the images on their site are missing alt tags / text. I know this was a big deal back in the day, but I haven't heard much about it lately. I am assuming if it doesn't even show up in the Moz site crawl, it must not be a big deal any more, but I would love to have more info about how important image alt tags are and if they are important, why Moz does not report them.

    Moz Pro | | CaliberMG
    1

  • local seo keywords local ranking factors

    I am working with a local service contractor. Several of his competitors have domain names with exact match keywords. Audits of competitor sites and use of other research tools reveals that their sites are behind in content and technical SEO. The competitor sites consistently rank higher in organic search results. I am new to SEO and I understand that some of my lack of clarity here is a result of not understanding the value of key word use in local SEO vs. wider efforts.

    Technical SEO | | Andrew Woffenden
    0
  • Unsolved

    google analytics moz pro error

    Hi, I followed all steps on https://moz.com/help/moz-pro/getting-started/troubleshoot-google-analytics?_ga=2.15852085.2007735045.1676157945-122376721.1676157945 below Solve a Lost GA Connection multiple times but I keep getting the message "Our connection to your Google Analytics account was lost. Don't worry, you won't lose any data. Please follow the steps in our guide to reconnect.
    " I am on the free trial and would obviously like to connect to GA to see how everything is working. Any help would be greatly appreciated. Thanks.

    Moz Pro | | silvansoeters
    0
  • Unsolved

    labels csv upload keywords

    Hi, I'd like to update all my keyword labels in one go and I thought it would be easier to do this via a csv upload) however, when I try to upload the keyword file with all my existing keywords and the labels, it says I can't due to me reaching my keyword limit.
    Am I trying to upload the labels with the wrong tool, or is there another way around this, please?

    Moz Pro | | Rich-H
    0
  • Unsolved

    labels keywords upload

    Hi, I would like to update all my keyword labels via a .csv upload, however, when I try to upload the keyword file with the updated labels, I'm advised I don't have enough keywords left for the import. Am I using the correct upload tool or is there a way around this, please?

    Keyword Research | | Rich-H
    0
  • Unsolved

    moz pro crawl errors wrong insight canonical

    Hi,
    I'm trying MozPro considering using it.
    One of the tool which is appealing is the crawl and insights.
    After quick use, I really question many of the alerts, for instance, I got a "missing canonical tag" on this url: https://vintners.co/wine/grawu_gto#2020 but when I check my markup, there's clearly a canonical tag: <link rel="canonical" href="https://vintners.co/wine/grawu_gto"> Anybody can explain?
    I asked Moz Pro staff when being onboarded but didn't get an answer...
    Honestly, I'm questioning the value of these crawls, or may be I miss something?

    Moz Pro | | rolandvintners
    0

  • site name international seo cctlds

    We are currently experiencing issues with our subdomain SiteName. Our parent company root domain is a Japanese language site, but we have an English subdomain that is for the United States primarily, and nearly rest of world for organic traffic. Our issue is that we have followed the guidelines here: https://developers.google.com/search/docs/appearance/site-names There was a large post on here with many responses including Googlers with issues others were having, but it has since been removed. Here is the code in place on our homepage: <script
    type="application/ld+json"> { "@context": "https://schema.org",
    "@type": "WebSite",
    "name": "Mescius Developer Tools",
    "alternateName": ["Mescius, inc.", "developer.mescius.com"],
    "url": "https://developer.mescius.com" }
    </script> Unfortunately this is what is appearing in the SERP. It is using the Japanese equivalent of our parent company. Screenshot 2024-02-23 at 3.37.55 PM.png Even though the relationship between root and subdomain should not be causing this, it seems like something is impacting this incorrect SiteName, and it is impacting CTR for the subdomain. Has anyone else experienced this and found a fix?

    Technical SEO | | Evan_Wright
    0

  • localseo

    I've been using Moz Local for over a year and these are the results for $129?! ... https://moz.com/products/local/check-listing?ubrecheckid=152151793&ubrechecktoken=zc2pg9Ic2qkADDYL Please advise.

    Local SEO | | ianpritchardphd
    0

  • digital marketing content marketing

    Hi! I've recently put together a website that compares credit cards: https://kredittkorttest.no/ the work has been going quite smoothly up until now, I've known what to do and I've known what I wanted to achieve, but regarding how to get people to the site I'm at a loss as to where I should spend my resources... inbound marketing or content marketing - which of these would be best for a credit card comparison website? appreciate any thoughts

    Digital Marketing | | issselin
    0

  • international seo hreflang

    Hi I have a few questions about href lang implementation and I was hoping for some guidance / opinions. An international website is using mostly a folder structure, but for some locations it might have standalone sub-domains. Some folders are there to target locations and languages, with others just targeting languages. See the list below: domain.com/es-mx [Language: Spanish - Location: Mexico]
    domain.com/pt-br [Language: Portuguese - Location: Brazil]
    domain.com/ja-jp [Language: Japanese - Location: Japan]
    domain.com/en-jp [Language: English - Location: Japan]
    domain.com/fr-ca [Language: French - Location: Canada]
    domain.com/en-ca [Language: English - Location: Canada]
    domain.com/en-ie [Language: English - Location: Ireland]
    domain.com/ar [Language: Arabic]
    domain.com/ph [Language: Tagalog]
    domain.com/it [Language: Italian]
    domain.com/tr [Language: Turkish]
    domain.com/kr [Language: Korean]
    domain.com/fr [Language: French]
    domain.com/ru [Language: Russian]
    domain.com/vn [Language: Vietnamese] domain.in/en [Language: English - Location Indian]
    domain.in/hi [Language: Hindi - Location Indian] My questions are: Is href lang sitemap equally as good as the href lang meta tag in terms of effectiveness. I know that the sitemap is easier to maintain and upkeep but i don't know which one is better as google recommends both. How do you mix your listings when some are targeting language and country and others are just targeting language speakers (not tied to any specific country). So take for example in the list above: there would be a general site for french speakers and then one for french speakers in Canada. Thanks for your advise in advance.

    International SEO | | MarkCanning
    0
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    0
  • Unsolved This question is deleted!

    1

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