Unanswered Questions
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API v1 still gets new data?
Hello! Do the v1 API endpoints provide fresh data, or do I need to use the v2 endpoints for fresh data? According to the v1 API docs "This guide outlines the endpoints for now archived Mozscape API endpoints." Does this mean that the v1 API only serves archived data? Thanks!
API | | peterkovacs0 -
Unsolved SAB Solution
What is the best solution using Moz Local for a Service Area Business?
Moz Local | | smartlocaldenver0 -
Possible to expand organic reach in multiple countries/markets without localized content?
Hi everyone, I was recently hired as Content Lead for a SaaS company. We are based in Germany with plans to expand into the UK, Ireland, Spain, and the Netherlands. All of our website content is entirely in English and we don't have plans to localize content for any of the new markets. At least not yet.
Intermediate & Advanced SEO | | localyze_mason
One of my responsibilities will be to expand our organic reach through, mostly through SEO content. Though I'm comfortable with the fundamentals of SEO, I'm no expert and I certainly don't have experience with international SEO. I consulted a couple of resources like this guide to international SEO from Moz and this video from Semrush. In a nutshell, this is what I gather: if you want to expand organic reach in foreign countries/markets, you need to 1) decide what kind of domain you want to use and then implement the necessary technical configurations and 2) create localized content in the target market's language. As I mentioned, we won't be localizing any content at first. My question, then, is can we go about creating content in English and hope to gain any kind of meaningful organic exposure in non-English speaking markets? If so, what's the best approach? I apologize in advance if any of this isn't clear or if the answer is super obvious. Happy to provide further details upon request. Thanks in advance for any help that can be offered!0 -
Unsolved Old Account Data
I've just got our account live again after the old payment card had expired. Now I'm back in the account I don't see my old set up and all the site / keywords I've previously had set up. Can you help?
Moz Pro | | Paul_Coupe0 -
Unsolved No replies from help@moz.com - one of our IPs is blocked by Cloudflare so we cannot access Moz Community from there
Hi all,
Product Support | | DanielDL
I am a bit at my wits end trying to get some acknowledgement from MOZ. Have had no replies, no ticket auto-replies, no updates on any of the messages I have sent via the Moz Help Form on the website. Literally nothing. I wanted to avoid having to post publicly, but does anyone know how to raise a "technical problem" ticket with MOZ? help@moz.com never replies and the Help Form doesn't generate any kind of ticket. From our main office we get an "Access denied" Error (via Cloudflare) specifically for the Moz Community area. This happened to us in February of this year and has been happening again all through May. After testing ourselves with our IT, we determine that MOZ's Cloudflare account has incorrectly blocked the dedicated IP address specific to the internet connection at our head office. This means that none of our Moz User accounts can access anything related to the Community area in our account when working at the studio. We can only do so when working remotely (ie. some other IP address). This is incredibly frustrating, particularly as we've been on a proper paid MOZ account for many years. And I have sent numerous email requests, messages via the Form, etc., and have never heard back from anyone at all. The problem has been on-going for some time and I guess it is my fault because I tried to politely wait a fair amount of time between each follow-up. Only to realize that, actually, I don't think anyone is monitoring help@moz.com or even the Form submissions, or are even looking into the issue for me. Am hoping this message is seen by someone at Moz so they can let me know what is going on please? Guys..... c'mon.....0 -
Unsolved structured data google search rich results s
Hello, I would like to update the google search rich results for our website using breadcrumblist structured data. I followed google guidelines on how to get this done and even tested it using the Rich Results test but non of the changes I made show up in google search.
Technical SEO | | GlobalDentalShop
Is anyone able to provide assistance with this process?0 -
Correcting errors in Knowledge Panel and Answer box.
My organization is lucky enough to have a knowledge panel associated with our brand search: IEEE
Research & Trends | | SledDawg
And, I "own" the panel e.g. Google knows that I am associated with the brand and multiple web properties related to it. (IEEE has many hundreds of related websites, and the domain ieee.org is one of the oldest on the internet.) However, Google consistently displays incorrect information in the panel.
I have spent much time "suggesting edits" for these data points, with some success over time. But, there are some things that they just won't fix. If you do that search for "ieee" you can see in the panel the Executives datapoint. The two individuals listed there are not executives of the IEEE organization. (IEEE is a professional membership organization with over 400K members around the world.) Those two guys are in fact members of IEEE, but they are not associated with the central organization. The actual principals are listed on the Wikipedia page that Google is using to populate other data points since it is a "trusted source": https://en.wikipedia.org/wiki/Institute_of_Electrical_and_Electronics_Engineers
Despite my contacting Google over and over with the correct data, and proffering references to multiple pages that contain that data, including our own organizational pages: https://www.ieee.org/about/corporate/leadership.html
the Google team the "owns" the Knowledge Panels tells me: "We’ve reviewed your feedback, and unfortunately, the change you want to make to Institute of Electrical and Electronics Engineers isn’t supported at the moment. There are parts of Google Search that can’t be edited or removed, such as content that is found on publicly available websites, unless that information is inaccurate." I had a couple of messages from actual signed individuals on that team telling me that they could not make such a change, because, in effect, the algorithm was populating the Panel and it was out of their control.
This seems crazy to me. They are letting incorrect info stand for months at a time, despite a "trusted source" at the organization in question providing the correct data.
I have had similar experiences with info in Answer Box sections of the SERP, for various other organization-related data points. This is becoming internally awkward, in that members and staff see this incorrect info and come to me to get it corrected. Not to mention that it harms the organization by misrepresenting it. Thoughts? Suggestions? Have others had success in effecting such corrections?0 -
Page Replication on Search
Hi. We recently created a Christmas category page on our eCommerce website (christowhome.co.uk). Earlier today, I Googled ‘Christow Christmas Silhouette Lights’ (Christow being the name of our website and Christmas silhouette lights being one of the sub-categories we recently created). I was curious to see how the page appeared on search. Bizarrely, the page appeared multiple times on search (if you click on the link above, it should show you the search results). As you can see, multiple meta titles and descriptions have been created for the same page. This is something that is affecting a number of our Christmas category pages. I don't quite understand why this has happened. We recently added filters to the category. Could the filters be responsible? Any idea how I can prevent this from happening? How I can stop Google indexing these weird replica pages? Many thanks, Dave
Technical SEO | | Davden0 -
404
We find 404 pages on our company website using Screaming Frog SEO tool. it's important to fix these 404 errors, a web designer can normally help.
Web Design | | sarahwalsh0 -
Should the same posts appear in both parent and child categories?
Hi all, For context, I'm trying to Silo my content more efficiently. I've just moved all content into their own SILO'd categories and removed them from duplicate categories. As such, posts now sit only in 1 category. My question here is: Should my posts be showing in both the parent category and it's sub category or just the sub-category? I've currently got this only showing in the sub-categories it's relevant to. For example:
On-Page Optimization | | xtrapsp
Post name: Shimano Fishing Rod Review
Parent Category: Fishing Rods
Sub Category: Shimano And the post only shows inside Shimano0 -
Unsolved Moz lesson question re: Keyword Matrix brainstorm
Hello We are going through the exercise of keyword matrix and want to know if we can get someone to listen in for 5-10 min to make sure we are on the right track. Thank you - Brad
Product Support | | B2daGz0 -
my site has 17.5m Total links according to Moz (16.6m internal follow & 840k no follow) i think i have a problem...
We are hosted by visual soft and it is a proprietory platform so we dont have full control of our site.
On-Page Optimization | | Russell-Gorilla
in comparison, 3 of our main competitors, two of which are way way bigger than us have 1.4m & 4.7m - another one still probably double or perhaps triple our size is @ 2.5m Should i worry?
Should i post my website url on here?
I would like to start working on canonical links on my site but not sure where to start, does moz pro have some sort of check or rating, i have no idea if even the basics mentioned in the tutorials have been done....
Russell0 -
Moz DA is fluctuating each day
I purchased a domain few months back. At the time of registration, I didn't knew it was a domain that is previously used by someone. When I started adding content to my website, I realized its DA was already 9, after adding some content and sharing it on my social handles, I got a few links and my DA increased to 18, but since last week I am noticing a weird behavior in MozBar. Everyday I see a different DA, sometimes it gets better while sometimes its as low as 10. Can anyone check my site and see if there is something with my website or is it normal. Here is the website : https://www.robuxgeneratorz.com/
Link Building | | MyRob0 -
Google Capital - Antitrust Conspiracy
I think we all have heard about Thumbtack breaking the rules w/ badges. Getting deindexed, then getting a 100M injection from Google capital and having the penalties removed: https://techcrunch.com/2014/08/20/service-marketplace-thumbtack-raises-100m-round-led-by-google-capital/ Our primary competitor is a different marketplace backed by Google Capital. Does anyone know of any low frequency products (reliant on SEO) backed Google Capital that has not won out within search? (i.e. is there any hope of competing against a low frequency marketplace after they have Google Capital backing?)
Search Behavior | | MarketGrowth0 -
Moz Reporting -Selecting Dates
How to I select what dates to report from? I would like a quarterly report - is it possible to compare to the previous year/quarter?
Product Support | | kaymcgarr0 -
Migrating educational resources for a SaaS product to an existing domain?
Odd situation I'm hoping some folks may have insight on. We have a product site and an educational site (two entirely separate domains). The educational site has: Existed for longer (24 years vs 13). Currently ranks for far more keywords and drives more traffic. Is an entirely separate brand from the product. Has historically driven sales to the product site (through email and onsite ads) but that channel has diminished over time. The product site Also has educational resources Is a more recognizable brand When prioritized resources here often drive far more revenue The Challenge
Branding | | pasware
Both sites cover very similar topics, making prioritization challenging and splits our topical focus. We are considering making the educational site our sole place for resources, migrating content from the product site, and rebranding the site to line up more closely with the product. Basically retain the domain, make it our sole focus for updates and new content, but align it with the strength of our more recognizable product. The Questions Does anyone have any experience with this type of rebrand where a separate domain is retained? Are we risking the loss of branded search queries in the process or some other risk? While potentially risking ranking/traffic loss would it make more sense to migrate all valuable content to the product site instead? Sorry for the long-winded questions here and appreciate any thoughts/ideas!0 -
Huge Drop in Shopping Campaigns clicks
Anyone else experiencing a huge drop in impressions/clicks? we noticed on Friday a sudden drop with impressions/clicks on multiple shopping campaigns which have been running very successfully for a number of years, we have checked merchant centre for any errors or warnings, also checked our feed everything looks OK apart from the extreme sudden drop. All our search campaigns are performing as normal, our natural rankings are also perfectly normal, just affecting shopping campaigns, we cannot figure out why. Anyone else seen any extreme changes with shopping campaigns recently? We are based in the UK
Paid Search Marketing | | Haz0 -
Unsolved Issue with former site redirect
Hello, After 2 months of starting a new service with a new domain name and a rather flat curve, I decided to invest in auditing tools. To my surprise, when analyzing links with 'Link Explorer', I got the following warning : "You entered the URL crapahute.com which redirects to www.krapahute.com. Click here to analyze www.krapahute.com instead."... So I understand I bought a domain name that was previously in use, 8 years ago. And logically, when they moved from crapahute.com to krapahute.com, the former site owners set a (probably 401) redirect between their former name and their new one. Probably that in the last 8 years they dropped crapahute.com since I was able to buy the domain name last year. I can't understand the warning I'm receiving. since I thought this redirect would become inactive when they dropped the domain name. On the contrary, if I analyze the backlinks to krapahute.com I can indeed see : crapahute.com [no anchor text] 3 2 0 --
Link Explorer | | x_all
redirect More Info
Date first seen - Date lost - Link target
2016-09-05 - N/A - www.krapahute.com So my question is : where is this warning coming from ? I performed some nslookup and dig on my domain and their's just to find out that every thing seems to look normal. Meanwhile, if I type "crapahute" in Google (and most other search engines), my site arrives in 12th page (!), and if I type "crapahute.com", the site "krapahute.com" appears first. Thank you for those reading up to that point ! Any hint on what could cause this ? Should I change of domain name ? Thank you !0 -
Unsolved If you had to prioritize Moz features for those just getting started, what would be your top three?
If you had to prioritize Moz features for those just getting started, what would be your top three? I have my own thoughts here, but I am keen to hear what other Mozers believe.
Getting Started | | CAYK0 -
Buying Domains with Keywords but no PA, no content
MOZ Community, I am trying to gauge both the potential upside and downside of buying a few (relatively long) URLs that encompass some new keywords that are surfacing in our industry and creating permanent redirects to our branded website. [This wasn't my idea!] These URLs haven't previously had any content or owners so their domain authority is low. Will Google still ding us for this behavior? I hope not but I worry that there might be some penalty for having a bunch of redirects pointing at our site. I have read that google will penalize you for buying content-rich sites with high DA and redirecting those URLs to your site but I am unclear about this other approach. It seems like a fairly mundane (and fruitless) play. I tried to explain that we won't reap any SEO rewards for owning these URLS (if there is no content) but that wasn't really heard. Thanks for any resources or information you can share! I would appreciate any resources.
Technical SEO | | ColleenHeadLight0 -
Unsolved How many business citations (NAP) do you build for each of your customers?
As we all know, an important part of local SEO, is building business citations. However, we are interested at our white hat SEO Agency, how many business citations do you build for each of your clients?
Moz Local | | sarahwalsh0 -
I can not get the results from API now.
Dear master,
API | | Feipo
I can not get the results from API now. And also yesterday. My id is 1393657@qq.com.2 -
Unsolved Did Moz Bar change to have no Keyword capabilities?
I'm trying to use it during SEO training over here and the KW button goes to a "Get Page Optimization Score with MozBar Premium - Try Free", with a link that takes you to: https://hsinfo.moz.com/mozpro/mozbar/lander?utm_medium=cpc&utm_source=google&utm_campaign=Brand | NA&utm_adgroup=Brand - MozBar&utm_term=mozbar&gclid=CjwKCAjwxOCRBhA8EiwA0X8hi4Tx1YaOVwzWZaCGmzmYdBO4JEON8YlRMw52stp2AyfEBbH4uWDnARoCum0QAvD_BwE? Didn't this used to accept keywords and allow keyword checking? My training materials have the KW button behaving like this: [1] Do Keyword Research in MozBar.
Moz Bar | | EricaJorgensen
1. Click the icon with KW and a magnifying glass.
2. Enter a term related to your subject. For example, "cyber security".
There is a section telling you the keyword score, the relevancy to your page, and giving you optimizations that you can make to the page regarding this term.... Thus, I feel sure KW had useful and free features and not a button for a trial and paid Moz Bar Premium account. What is the pricing for this feature now? Or am I missing something? Thanks,
Tracy!0 -
Facing issue with mobile device- Largest Contentful Paint
I'm facing a issue with our website. Our site is on WordPress, We are using Elementor Pro & Elementor Hello Theme for our website!
On-Page Optimization | | kacey.meier
The problem is, with desktop it's totally fine but but in Mobile Device it's showing Error. "Largest Contentful Paint" 2021-07-27_111351.png0 -
Unsolved Moz crawler not working
Hi Moz crawler keep failing on my site with the error showing : Our crawler was banned by a page on your site, either through your robots.txt, the X-Robots-Tag HTTP header, or the meta robots tag. I'm not sure what am I missing out.. this is my robots.txt.. i don't think Im missing anything else.. https://www.wearefutureheads.com/robots.txt can the support team help ?
Moz Pro | | teikh0 -
Load Balancer issues on Search Console
The top linked domains in search console are coming from our load balancer setup. Does anyone know how to remove these as unique sites pointing back to our primary domain? I was told Google is smart enough to ignore these as duplicate domains but if that was the case, why would they be listed as the top linked domains in search console? Most concerned....
Intermediate & Advanced SEO | | DonFerrari21690 -
Unsolved Why doesn't moz notify me of missing image alt tags
We had a client come to us and let us know another vendor had notified them that many of the images on their site are missing alt tags / text. I know this was a big deal back in the day, but I haven't heard much about it lately. I am assuming if it doesn't even show up in the Moz site crawl, it must not be a big deal any more, but I would love to have more info about how important image alt tags are and if they are important, why Moz does not report them.
Moz Pro | | CaliberMG1 -
Poor Load Balancer Implementation, now the site is indexed 4 times
I was brought on to a project where the network admin has set up a load balancer to distribute traffic but somehow has incorrectly deployed the strategy. Now the site is listed 4 times as links to the primary domain in search console. How can I remove these from the index? I have already requested he no-index them, but they still remain in search console. What else can I do to ensure Google only sees this as a single site?
Intermediate & Advanced SEO | | DonFerrari21690 -
What is the importance of exact match keywords for local SEO in service industry businesses?
I am working with a local service contractor. Several of his competitors have domain names with exact match keywords. Audits of competitor sites and use of other research tools reveals that their sites are behind in content and technical SEO. The competitor sites consistently rank higher in organic search results. I am new to SEO and I understand that some of my lack of clarity here is a result of not understanding the value of key word use in local SEO vs. wider efforts.
Technical SEO | | Andrew Woffenden0 -
How do I 'sign in' to the Moz Bar?
It's installed, I can see links etc as highlighted - but it won' t let me "sign in". This 20 second video explains: https://www.screencast.com/t/3kEjQFkTHZv Suggestions? Or shall I just ignore? Paul Barrs
Moz Bar | | PaulBarrs0 -
Unsolved Updating labels via CSV upload
Hi, I'd like to update all my keyword labels in one go and I thought it would be easier to do this via a csv upload) however, when I try to upload the keyword file with all my existing keywords and the labels, it says I can't due to me reaching my keyword limit.
Moz Pro | | Rich-H
Am I trying to upload the labels with the wrong tool, or is there another way around this, please?0 -
Website url structure after redesign and 301 redirect chains - Looking for advice
OK, been trying to piece together what is best practice for someone I'm working with, so here goes; Website was redesigned, changed urls from url a to url b. 301's put in place. However, the new url structure is not optimal. It's an e-commerce store, and all products are put in the root folder now: www.website.com/product-name A better, more organized url structure would be: www.website.com/category/product-name I think we can all agree on that. However, I'm torn on whether it's worth changing everything again, and how to handle things in terms of redirects. The way I see things, it would result in a redirect chain, which is not great and would reduce link equity. Keeping the products in the root moving forward with a poor structure doesn't feel great either. What to do? Any thoughts on this would be much appreciated!
Technical SEO | | Tomasvdw0 -
Unsolved Solve a Lost GA Connection - can't get it to work
Hi, I followed all steps on https://moz.com/help/moz-pro/getting-started/troubleshoot-google-analytics?_ga=2.15852085.2007735045.1676157945-122376721.1676157945 below Solve a Lost GA Connection multiple times but I keep getting the message "Our connection to your Google Analytics account was lost. Don't worry, you won't lose any data. Please follow the steps in our guide to reconnect.
Moz Pro | | silvansoeters
" I am on the free trial and would obviously like to connect to GA to see how everything is working. Any help would be greatly appreciated. Thanks.0 -
Browser Size = Not Set Filter in Google Analytics
I have been trying to filter this traffic out of my Google Analytics data since it all seems to be related to spam traffic. I have had multiple instances wherein using this filter:
Technical SEO | | fuelmedical
(Backslash not displaying in message preview - I have written backlash to indicate its placement in the filter) Custom Filter - Exclude - Browser Size - ^backlash(not setbackslash)$ Traffic seems to appropriately filter out - but then the filter ceases working. In looking at a new site with Browser Size = (not set) traffic the filter preview doesn't appear to work either. Am I implementing the filter incorrectly? How do I filter this traffic out of GA data sucessfully? If I use the exact same method using RegEx in Google Data Studio - the filter works perfectly.1 -
Unsolved Moz Pro crawl signaling missing canonical which are not?
Hi,
Moz Pro | | rolandvintners
I'm trying MozPro considering using it.
One of the tool which is appealing is the crawl and insights.
After quick use, I really question many of the alerts, for instance, I got a "missing canonical tag" on this url: https://vintners.co/wine/grawu_gto#2020 but when I check my markup, there's clearly a canonical tag: <link rel="canonical" href="https://vintners.co/wine/grawu_gto"> Anybody can explain?
I asked Moz Pro staff when being onboarded but didn't get an answer...
Honestly, I'm questioning the value of these crawls, or may be I miss something?0 -
How far back does the Moz keyword database go?
Hello, I am conducting a research project around a specific topic with a date range starting at Jun 2019 to the present. Does Moz offer access to keyword volume, search data, going back to this start date?
Keyword Explorer | | khabarta0 -
SiteName Attribute Showing in Different Language in SERP
We are currently experiencing issues with our subdomain SiteName. Our parent company root domain is a Japanese language site, but we have an English subdomain that is for the United States primarily, and nearly rest of world for organic traffic. Our issue is that we have followed the guidelines here: https://developers.google.com/search/docs/appearance/site-names There was a large post on here with many responses including Googlers with issues others were having, but it has since been removed. Here is the code in place on our homepage: <script
Technical SEO | | Evan_Wright
type="application/ld+json"> { "@context": "https://schema.org",
"@type": "WebSite",
"name": "Mescius Developer Tools",
"alternateName": ["Mescius, inc.", "developer.mescius.com"],
"url": "https://developer.mescius.com" }
</script> Unfortunately this is what is appearing in the SERP. It is using the Japanese equivalent of our parent company. Screenshot 2024-02-23 at 3.37.55 PM.png Even though the relationship between root and subdomain should not be causing this, it seems like something is impacting this incorrect SiteName, and it is impacting CTR for the subdomain. Has anyone else experienced this and found a fix?0 -
Unsolved November Invoice
Hi Moz Team! I am trying to download the November invoice but it says it is no longer available. Could you please help me to send me the invoice?
Product Support | | Ecomsur0 -
blog url structure change affect on pagerank
We are looking to change our blog structure which will help us with the organization of the topics but the url structure will change if we do this. Right now all of the blogs are under a general news blog, which we will be breaking out articles into several blog category topics Current:
Technical SEO | | theblueprints
example of current structure
current site: https://domain/blogs/news/blog article name Proposed Change:
current site: https://domain/blogs/keyword-name-of-blog-category/blog article name We have ranked #1 for several keywords that we would like to preserve the ranking if we make this switch with 301 redirects. Looking for suggestion on the percentage of chance our ranking will be negatively affected and by how much? Also what everyones recommendation is if we should make this switch or not touch the urls. Your help is appreciated, thanks in advance.0 -
Unsolved Site Crawl Stalled and Can't Restart
In my GreenSeed campaign, the site crawl continues to say "in progress." I can't figure out how to stop it or how to restart the site crawl. Can you please help?
Moz Pro | | Winger1
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