Support Questions
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Moz not working
Hey Moz Team I'm facing issues while using the Moz account. I have a premium account but not working when I analyze the website http://smsbomberap.com/ its show error.
Product Support | | achkhasa1 -
Cancel for my trial account
I was cancel my trial account on yesterday, can you check my account? and is it true that i do not have to pay if i cancel my trial account..
Product Support | | MAYA_miae0 -
How to cancel payment?
My free trial will be over soon, and I want to cancel and do not use any more. How can cancel the account? I do not want you to deduct my money from my credit card. Thanks.
Product Support | | MOUYONGHONG0 -
PayPal Billing issue
we’re trying to pay for the Friday Webinar on advanced auditing, but typically PayPal uses the balance when you click “Pay” , which we DONT want. We want to use a credit card. When you click on “change” on paypal you typically are offered the credit cards you have on file, but this version only gives you the option of putting in a new credit card instead of serving up the cards that are already on file with PayPal. When we try to add a new card it tells us that that card is already linked to a paypal account (which would be the same one we are using). How do we pay with our credit card?
Product Support | | GraysonK0 -
Is it possible to retrive & download previous data after the subscription cancellation?
I do not want to continue the Moz pro services anymore. So if I cancel my Moz subscription now, Is it possible to download previous data?
Product Support | | promodirect2 -
How does your company use your Moz Pro account?
How do you decide when to use a campaign versus a keyword list given that the number of campaigns is more limited?
Product Support | | Caroline.Finnegan1 -
Moz report not updated
Hi, Our Moz report does not seem to have updated this week? Thanks,
Product Support | | Ski-Solutions
Sacha1 -
I would like to close my account
good morning i would like to close my account because i cant understand it and i don't have time to learn it
Product Support | | Fardous0 -
I ask for a refund.
Sorry... I entered the card number by mistake.. So I want my money back. _Again I'm so sorry. _
Product Support | | godkjpotat0 -
Unauthorised charge after free trial
Hi I would like to ask why was my card Charge when i didnt opt in to go to moz pro after the 30 day trial. I tried your service after a few days and didnt check again. Then today i i noticed theres a charge on my card for moz pro $179? This is the last email i received about my trial ending and i i didnt subscribe to moz pro.
Product Support | | ShoutoutDigitalPerth0 -
Solved Site DA and PA
Hi, I'm facing an issue regarding Moz Site Explorer. When I enter my blog for check it's DA and PA. All Moz do is keep loading. I have to reload the page for two or more times for checking DA and PA. Kindly let me know is there any issue with my account. Regards.
Product Support | | BuiLungTen0 -
Moz cant crawl site?
We're getting an error saying Moz is getting an errors crawling our client's site, but when I've put this though Google Search Console I'm not seeing any issues - any suggestions?
Product Support | | Ramarketingrob0 -
Refund From MOZ for Cancelled Account-How To Get Refund, Phone Number for MOZ Corporate Office?
I have written MOZ several times requesting account cancellation procedures but they don't seem interested in responding. I pre-paid my account in October 2019, paying for one year until October 2020. I would like to cancel my account and get a refund of the pro-rated unused amount. After not getting a response, I searched for a corporate phone number for MOZ. No phone number can be found. I am somewhat concerned as legitimate companies have phone numbers. Can someone advise me as to how to get my refund? Also, I subscribe to MOZ local. I need to know of canceling MOZ pro will inadvertently cancel MOZ local. Thanks,
Product Support | | Kingalan1
Alan0 -
Campaign Tracking on Site with different CMS systems
Hello, We have a lot of international tracking issues. our site is www.avepoint.com/de our blog site is www.avepoint.com/blog/de The main site is hosted on Craft CMS, the other is on WordPress. Right now I am not seeing any rankings for blogs on our WordPress site but am seeing that I am winning words in Germany when I use google ad preview. I see good ranking stats for the main site. I am not sure why I cant see any data for the blog site. Any ideas what might be wrong or how I can fix it? Thanks, Amanda
Product Support | | AvePoint1 -
I have subscribed for 30 days free trial. Why money has been deducted from my credit card?
Today I have subscribed for 30 days free trial and some amount has been deducted from my credit card. Please tell me why it has been deducted?
Product Support | | iamSILeadership1 -
Moz rank tracking with new subpage address
Hello, I have built a new website and the subpages web address are new. I haven't made a redirect yet but I am about to do it. How do I continue keeping track of my ranking evolution in moz. Do I need to indicate the new web address ? or once the redirect will be done will moz continue the tracking of my keywords showing the old web address but tracking the new address ? Thank you,
Product Support | | seoanalytics0 -
Change email address just for communication with Moz
I want to keep my email address as it is now for all of my profiles, however to manage my MOZ account I prefer that my assistant get the emails. If I change my email address on the Moz account will that trigger a change anywhere else? Thanks, Cindy Cindy@PTScoaching.com
Product Support | | CGoldrich1 -
Unsolved Page Optimization Loop
When I am trying to optimise a page within MOZ this message box appears: dcf38be5-eff4-4317-87ab-ab560e8fea7c-image.png I click 'Track Keyword' and it just loops round with the same message over and over again. I have already added this particular keyword to be tracked but I still get the error message. Can anyone help?
Product Support | | Zigaflow0 -
I have a draft campaign that isn't going active no matter how many times I "finish." Please help..
How do I get my campaign to go active? I am currently using the 30-day free trial.
Product Support | | JOhnClarkMartin0 -
What happens if I remove GA completely?
If I were to remove Google Analytics completely, what would happen with my Moz campaign? What wouldn't I be able to see or use? I ask this on the back of the recent changes to EU 'cookie law'. It's getting to the point now where GA will no longer be a viable option unless you want to rely on consent from those awful cookie popup notices - the ones everyone hates and just clicks on to see the content.
Product Support | | robandsarahgillespie0 -
I need a refund on my account
I had a free trial and I thought I had cancelled it, and was charged yesterday $150. I need help cancelling the account and getting a refund.
Product Support | | cassy_rich0 -
Refund
Hi, I have used free trial and I forgot to cancel it, and was charged $179. I need help cancelling the account and getting a refund. For now i'm unable to use this great tool..
Product Support | | HoxtonCapital0 -
Unsolved Moz crawler not crawling on my site
Hi all, im facing an issue where moz crawler is unable to crawl my site. The following error keeps showing Our crawler was banned by a page on your site, either through your robots.txt, the X-Robots-Tag HTTP header, or the meta robots tag. This is my robots.txt file : https://www.wearefutureheads.com/robots.txt I'm not sure what else am I missing.. can anyone help
Product Support | | teikh0 -
The 30 days free trail period charges from day 1?
Hello, I wanted to try your services in the 30 days trail period, but I got instantly charged!? I haven't used any of you services yet, so can I get my money back? Thank you! PS. Can you explain the attached picture to me? Why there is written "Today's charge : $0.00", but you do charge $179.00 in the next second?? qJ9XHvw
Product Support | | polarica0 -
Moz keeps logging me out
Why moz keeps logging me out? It's annoying that I have to keep putting my credentials after checking the "remember me" checkbox.
Product Support | | sekamoving0 -
Unsolved Problems connecting to different Google Analytics property
I am having problems connecting to different Google Analytics property than the one I originally connected my campaign to. I have tried disconnecting and reconnecting to the correct property however 'traffic data' shown is not updating and is still showing data from the original property that i connected to? Can anyone help explain how i can get the data showing in 'traffic' section to update to the current Analytics property that is connected to the campaign? Many thanks.
Product Support | | matchu0070 -
Extra Amount Billed
Hi, We got billed twice in the month of Jan 2020. Billed on Jan 3rd and Jan 23rd. Can you please check why we got charged twice in the month of Jan 2020. Looking forward to hear from you ASAP.
Product Support | | iNurtureGalileo1 -
Unsolved Delete my account
Hello, I just cancelled my subscription and would like to get my account deleted. Can you do this for me? vlad
Product Support | | Vlad870 -
I'm just coming up for renewal and didnt notice the price increase
Has the price for moz pro gone up considerably this year? I hadn't noticed or will it renew on the same price as previously?
Product Support | | Libra_Photographic0 -
Cancel my MOZ Subscription
Cancel my MOZ Subscription. My email id is vtsdesigner106@gmail.com
Product Support | | visiontechnoindia0 -
How can a change a titular account
Good afternoon, how are you? I want to know how could i change the titular person of an account and how could i change the creddit card which the account is related to. Thanks, Nahuel
Product Support | | N.Cabrera0 -
We have 1,900 keywords we're tracking/ranking. How do I download the list so i can do some editing in Excel?
We are MOZ pro subscription, we want to change our keywords that we are tracking. Before doing anything I want to download our current keywords for our records. Better yet, if I could download in excel, i could do some sorting and such. Can't find how to download our 1,900 keywords in MOZ that we are tracking. Help?
Product Support | | JDView3600 -
Unsolved Issue with API Results and Excessive Token Consumption
Dear Moz Support Team, I hope this message finds you well. I am writing to express my concerns regarding the performance of the Moz API, which I have been using for domain information retrieval through Zapier. Despite paying for your API service, I am encountering several significant issues that are affecting my ability to use the service effectively: Incorrect and Inconsistent Data: When I query domain information, I receive incorrect results for Page Authority (PA), Domain Authority (DA), and Spam Score (SS). Specifically, PA and DA are always returned as 1, while SS is consistently -1, which indicates that the data being provided is either incomplete or incorrect. This discrepancy is preventing me from relying on your service for accurate domain insights. Excessive Token Consumption: I have noticed that the API token usage is significantly higher than expected. After querying only 250 domains, my token consumption has already exceeded 6,000 tokens, which seems unusually high. I had understood that the token usage would be calculated per query, but it appears that the consumption is much higher than anticipated. Given that I have invested in this service, I am frustrated that I am not receiving the expected level of performance and data accuracy. Could you please investigate these issues and provide clarity on why this is happening? Additionally, I would appreciate any guidance on how to resolve these discrepancies and ensure that I am using the API in the most efficient way possible. I look forward to your prompt response and assistance in resolving these issues. thank you
Product Support | | tkddh13230 -
Why does Moz see short Russian & Chinese urls as too long
We are translating content into Russian and Chinese on our website, the number of errors are increasing mainly around URL too long, each time we create a page with a Chinese or Russian url. If you click on the link below for a Chinese content page: https://www.westbourneschool.com/zh-hans/%E5%AE%BF%E8%88%8D%E5%8F%8A%E5%AF%84%E5%AE%BF%E5%AE%B6%E5%BA%AD/%E5%AE%BF%E8%88%8D%E7%94%9F%E6%B4%BB You will notice the url displayed by the browser is actually not very long, is there a way for MOZ not to see it as it appears above? Below is a page in Russian https://www.westbourneschool.com/ru/%D0%A8%D0%BA%D0%BE%D0%BB%D0%B0%20%D0%9F%D1%80%D0%BE%D0%B6%D0%B8%D0%B2%D0%B0%D0%BD%D0%B8%D0%B5 Any help will be much appreciated.
Product Support | | mariedetitomount0 -
Unsolved Subscription plan Question
HI Moz Team Now I'm interesting to subscription pro ( medium ) plan for 4 months . Could you give me any discount? Sincerely yours
Product Support | | jakapongjoke991A0 -
Solved i got charged by the end of the trial against my will...
i am not using the tools , and I'm not interested in them in the future... how can i get a refund ...
Product Support | | alexx12120 -
Solved Cancel Account
I was charged after cancelling my account that is not being used. What should I do? Cancel with my bank?
Product Support | | ValFulton1 -
Moz not tracking search traffic & not displaying correctly in pdf report
Hi For one of our clients search traffic has stopped tracking and there are no error msgs. For the same client, when you save the report to pdf format, it appears as per below?
Product Support | | Nikki9590 -
Keyword ranking is different from rankings report
I just recently posted a blog with the hopes on winning the search "what is sharepoint" I am tracking that query in Moz. I checked this weekend and it looks like I did land in the SERP's postion 23- 26. My colleague a couple hours away from me can see it too in a similar position, and in the rankings I can see it in position 24 when I click on the SERP's spot in moz, but it does not show my position as a rank # Any idea why? Thanks,
Product Support | | AvePoint
Amanda1 -
I forgot to cancel the trial period and my card is charge
i forgot to cancel the trial period and my card is charge how can i get my money back
Product Support | | Abhi_0070 -
Payment issue
Hi, Unfortunately I have updated my personal credit card and the payment got debited.How to get refund my money and I need to update my corporate credit card. Please help to get this issue sort.
Product Support | | ltts050 -
Solved MY CARD IS CHARGED PLEASE CANCEL MY SUBSCRIPTION AND GIVE ME THE REFUND
Hi Moz Please cancel my account. I was charged for $149. It was charged automatically. I am please respond to my email and take an action towards this.
Product Support | | Wenalyn0 -
I have subscribed for 1 month free Moz trial account. i need to delete my account permanently
i can not delete my account from account setting , so what should i do??
Product Support | | woline20080 -
Is is possible to revert reporting to a past crawl date?
Site Crawl report defaults to the last crawl. Is there a way to get data from a previous crawl for comparison?
Product Support | | JThibode1 -
Why doesn't Moz read the right meta description?
We have a WordPress blog and Moz continues to read our site title as the meta description instead of the nicely crafted and SEO-friendly meta descriptions we are writing on each post in our Yoast plugin. Can someone help use understand why Moz is reading the site title rather than the post meta descriptions? (We did test deleting the site title all together but then this made Moz think that there is no meta description for any of the posts.)
Product Support | | simran-s1
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